Exchange Only Policy

At Faizan e Mustafa Inverters, we take pride in delivering high-quality, factory-tested inverter products to our customers. Please read our exchange policy carefully before making a purchase.

1. Strict Exchange-Only Policy

We follow a strict Exchange-Only policy. We do not offer cash refunds or product returns under any circumstances. Once a product is purchased, it can only be exchanged for another item of equal or higher value (with the price difference paid by the customer).

2. Conditions for Eligibility

To be eligible for an exchange, the product must satisfy ALL of the following conditions:

  • Unopened Factory Seals: The original brand seal, box seal, and safety packaging must be completely intact and unopened.

  • 100% Unused & Brand New: The inverter must not have been installed, powered on, or used even a single time.

  • Original Packaging & Accessories: The product must be returned in its original box, complete with all user manuals, warranty cards, wires, and internal packaging materials.

  • Proof of Purchase: You must present the original invoice or order confirmation receipt.

⚠️ Important Notice: If the box seal is broken, torn, or tampered with in any way, or if the product shows any sign of installation/use, the item will NOT be eligible for exchange and will be returned to the customer at their expense.

3. Exchange Timeframe

  • You must initiate your exchange request within [e.g., 3 to 7 days] from the date of delivery or purchase.

  • Requests made after this period will not be entertained.

4. Shipping & Handling Charges

  • Customers are responsible for paying all shipping, freight, and transport costs associated with returning the item and sending out the exchanged replacement.

  • Initial shipping fees paid at the time of purchase are non-refundable.

5. How to Initiate an Exchange

If your item meets all the strict conditions listed above:

  1. Contact Us: Reach out to our customer support team at [+92 301 2283008] with your order receipt and clear photos of the sealed box.

  2. Inspection: Once we receive the product, our technical team will inspect the seals and box condition.

  3. Approval: Upon verification, we will process your exchange for the requested model.